Delete your account and data

Solitaire Cat Café, by BOXSHIBE COMPANY LIMITED

You can delete your Solitaire Cat Café account and all of its saved data at any time. There are two ways to do it: inside the game, or by email if you no longer have the game installed.

Option 1: Delete in the game (instant)

Open Solitaire Cat Café and tap the Settings (gear) button.
Tap About.
Tap Delete Account.
Type 12345 in the box to confirm, then tap the confirm button.
When you see Account Deleted, close the game and reopen it.

Your account and cloud save are deleted immediately. If you open the game again later, it starts as a new player.

Option 2: Request deletion by email

If you can't open the game, email us and we'll delete the account for you:

Send an email to support@boxshibe.com with the subject "Delete my account".
Include your User ID (shown in the game under Settings — tap it to copy) or, if you can't open the game, the Game Center or Google Play Games name you played with and your device model.
We may reply to confirm the account is yours. We complete the deletion within 30 days and email you when it's done.

What gets deleted

Your game account and its account ID.
Your cloud save: level progress, coins, stars, treats, boosters, café, cats, daily rewards, settings and purchase history stored with your save.
Game data stored on the device (removed by the in-game option, or when you uninstall the game).

What we may keep

Analytics and crash data that is aggregated or not linked to your account, kept for up to 14 months.
Records of purchases (the item, price, date and store transaction ID), kept for 5 years because tax and accounting law requires us to keep them.
Data held by Apple and Google (your App Store / Google Play purchase history, Game Center / Play Games profile) — manage it with them directly.
Data held by our ad and attribution partners (Google AdMob, AppsFlyer) under their own retention policies — see our Privacy Policy.

Deleting your account does not refund purchases, and deleted progress can't be recovered.

Just want to stop using the game?

Uninstalling the game removes its data from your device, but it does not delete your cloud account. Use one of the options above to delete that too.

Questions

BOXSHIBE COMPANY LIMITED, HOUSE NO. 68/9 MOO 4 Subdistrict SAMET TAI District BANG KHLA Province CHACHOENGSAO 24110, Thailand — support@boxshibe.com